Your opinion is important to us
Most clients are very satisfied with the way they are helped in our practice. Although we always do our best and work competently, there may be times when you are less happy with something. Let us know and we will try to work things out together.
How was your experience at our practice?
For even better service
We would love to hear how you experienced your visit to our practice. With your feedback, we can make our care and service even better. Do you have a compliment or an idea for improvement? Please let us know.
Thank you!
Fill in
We do not collect any data other than the answers that are filled in. Filling in can be done anonymously. We do not share your answers with anyone, not even on our website. Unless you give explicit permission for sharing on the website.
Not satisfied?
Discuss it with your dentist first
It may happen that you are not completely satisfied with a treatment. Discuss this with your dentist first. A good conversation often helps to find a solution together.
Can't figure it out?
Free help
Would you prefer to involve an independent third party? Then you can file a complaint with the KNMT, the professional association to which our practice is affiliated. A KNMT complaints officer will help you and your dentist reach a solution free of charge.
Dispute
Are we still unable to reach a solution together, even with the help of the complaints officer? Then you can take your complaint to the Disputes Authority for Oral Care. You pay €75 for this.
A committee of five experts assesses the situation. They give a binding verdict and - if your complaint is justified - can award compensation of up to €25,000.
KNMT Complaints Procedure per 1-1-2026
The KNMT Complaints Scheme for Oral Care describes the procedure of handling patient complaints against oral care providers affiliated to the Complaints Scheme. This settlement takes place via the KNMT Complaints Service.Â
Good to know
We are affiliated with these quality institutions:
